COVID-19 IMPACT

The COVID-19 pandemic is far from over, but despite that, we are all adapting to the new normal in these unprecedented times. We have embraced the new protocols and transitioned our operations back to a steadfast level, without compromising the safety of our Eubi fam - our customers, partners, friends, and the people who work at Eubi.

FULFILMENT BACK FULL FORCE

We're back – and we’re hitting the ground running. The Eubi team has resumed fulfilling orders at full-speed while maintaining safe and clean surroundings, staying in compliance with guidelines, while ensuring you get your items as soon as possible.

DELAYED DELIVERY & COURIER PARTNERS

Eubi is reliant on 3rd party (both major & minor) courier services such as DHL, USPS, CAD Post (amongst many others) globally, and while we constantly strive to stay on top of our game and dispatch the parcels on time, there are still certain countries/areas that are still experiencing delays. Despite our best efforts, please do expect a slight delay in receiving your parcel as areas and countries try to adapt to the new normal in the best way possible.

Below are helpful links for your reference, with statements from a few of our major delivery partners:

https://www.simplydhl.com/covid-19updates

https://faq.usps.com/s/article/USPS-Coronavirus-Updates-Expected-Delivery-Changes

https://www.canadapost.ca/cpc/en/our-company/news-and-media/service-alerts.page

LOOKING AHEAD

We would like to express our deepest gratitude to everybody that is standing by us and still support businesses like us. We will continue growing and improving to serve the community better and become a brand that everybody is proud of. We would also like to remind the community that the only way we will get through this is together!

Stay safe and take care.

Sincerely yours,

The Eubi Team.