We understand that buying online can be tricky without having seen the actual product or trying it on. With that in mind, we happily accept returns and exchanges within 45 days from your original purchase date. Do remember to mail back your returns within the timeframe and it fulfils the following conditions as below:
● Returned items must have tags intact and be returned in its original packaging.
● Returned items must not be soiled, washed or altered, with no visible signs of wear or tear.
● Clearance items cannot be returned for a refund or exchange.
● Towels and underwear are not eligible for exchanges/returns for hygiene purposes.
*Please note that refunds are strictly not allowed for items that have been exchanged.
*Please note that all returns and exchanges for orders placed on eubiofficial.com domain will be handled by our warehouse in United States.
Exchange & Return instructions:
Orders within USA
We offer (1) free exchange for any unworn and unaltered items exchanged within 45 days of the original purchase date.
1. Fill out your Order Number and Order Email.
2. For refunds, select your preferred options when prompted. For exchanges, select the item(s) you’d like to exchange and specify the reason(s). If your desired item(s) isn’t listed in our options, you may select store credit and repurchase from our store.
3. Once complete, click 'Continue' and choose your preferred method of returning the parcel.
4. A label will be sent to your email. Print the label and attach it to your item parcel, then post the item(s) you wish to exchange/return within 10 days.
5. Once your item(s) is inspected by our warehouse, you will be refunded (via original payment method or store credit) within 2 business days. For exchanges, a new order will be shipped out within 1-2 business days.
Exchanges Handling Fee - $0.00
Refund Handling Fee - $9.99
There will be a $9.99 handling fee for refunds to the original form of payment. Alternatively, you can choose to return an item for store credit and the handling fee will be waived. Please note that original shipping costs are non-refundable. If you paid with a Gift Card, your refund will be issued back to that gift card.
Eubi reserves the right to reject a refund or exchange requests for returned item(s) that do not comply with above terms. Please note we can only grant exchanges once.
Exchange & Returns instructions:
International Orders
We offer (1) free exchange for any unworn and unaltered items exchanged within 45 days of the original purchase date.
1. Fill out your Order Number and Order Email.
2. For refunds, select your preferred options when prompted. For exchanges, select the item(s) you’d like to exchange and specify the reason(s). If your desired item(s) isn’t listed in our options, you may select store credit and repurchase from our store.
3. Once complete, click 'Continue' and choose your preferred method of returning the parcel.
4. Please select "Mail" as your preferred return option and post the item(s) you wish to exchange/return within 10 days.
5. Once your item(s) is inspected by our warehouse, you will be refunded (via original payment method or store credit) within 2 business days. For exchanges, a new order will be shipped out within 1-2 business days.
FAQ
Unfortunately our Returns Portal can only be utilised by our US customers at the moment. We hope to offer a seamless return experience to our customers from all parts of the world too, however the cost to facilitate the returns is too much for a small, growing business. Give us a bit more time to work on this for a seamless global experience.
If you have mailed back your items using a different label from the one we provided, do reach out to us at
hello@eubiofficial.com and let us know! You will still receive your exchange, store credit or refund albeit the process being longer. However, worry not as we will definitely get to it ASAP!
If you have received a defective item, do reach out to our team at hello@eubiofficial.com. Please provide images of the fault and our team will definitely make it right by sending you a replacement order thereafter.
Our Online Portal only allows you to submit a return for an order at a time. If you’d like to return multiple orders, do reach out to our team at
hello@eubiofficial.com for assistance.
All Clearance items are not eligible for an exchange or return. You can check out our Clearance items over here to see if one of your items are from this section.
If you've received any free item via any ongoing discount, all items including free items have to be returned to be eligible for full refund. When you are returning the free item, please select "Refund for Store Credits" to complete the refund of the entire order.
For further enquires, you may reach out to us at hello@eubiofficial.com