Tracking My Order:
Upon receiving your shipping confirmation, please allow up to 24 - 48 hours for receipt of tracking information (this only applies to ready-stock orders). You may track your item by clicking the tracking number provided in the email or through our Tracking Page. Note that there will be no updates if your parcel is in transit. All orders will be shipped out from our warehouse in the U.S.
Shipping Rates:
| Country | $0 - $49.99 | $50 & above | Insured Shipping |
| United States | $15.00 | $9.90 | + $2.00 |
| Country | Standard Shipping | Insured Shipping | Express |
| Canada | $13 | + $2 | - |
| Hong Kong, Japan, South Korea, Taiwan | $13 | + $1 | - |
| Mexico | $17 | - | From $58 |
| UAE, Qatar, Kuwait, Saudi Arabia | - | - | From $75 |
| Bahrain, Oman | - | - | From $75 |
| Other countries | $13 | + $2 | - |
Shipping Information:
All items dispatch from our warehouse in Los Angeles with below estimated shipping times:
| Country | Standard Shipping | Priority Shipping |
| United States | 4-6 Business Days | - |
| Country | Priority Shipping | Express |
| Canada | 6-10 Business Days | - |
| Asia | 10-18 Business Days | - |
| Mexico | 5-9 Business Days | 3-7 Business Days |
| UAE, Qater, Kuwait, Saudi Arabia | 20-30 Business Days | 3-7 Business Days |
| Bahrain, Oman | - | 3-7 Business Days |
| Other countries | 15-28 Business Days | - |
Please note that shipping times are estimates and actual delivery times may differ due to external factors. We ship via DHL eCommerce, UPS, and USPS.
Shipping Options:
If you’ve opted for INSURED SHIPPING, we’ll be covering:
- Parcels that has incurred a custom fee upon delivery.
- Parcels lost in transit (marked as undelivered via tracking).
*For Insured Shipping, should your parcel incur any custom fee charges upon delivery, please clear the custom fees and send us a copy of the receipt at hello@eubiofficial.com to get reimbursed. Note that we can only do so with proof of payment (official receipt).
*Please note that Insured Shipping is only available for customers residing in selected countries. You will see the final list of shipping methods available after you enter you address at checkout.
For more information regarding custom charges, refer to our FAQ here.
Parcel Returned to Sender (RTS):
In cases where parcels do get sent back to us due to the wrong delivery address or you weren't able to receive the parcel, there will be a reshipping fee of $10.00 USD. If you choose to opt for a refund instead, there will be a restocking fee of $10.00 USD.